What to Expect

Appointments

There are two types of appointments at OCC:

• Consultations may include blood studies and/or X-rays. These comprehensive exams may take more than one hour.
• Follow-up examinations usually take no more than 30 minutes unless you have a new problem.

Call: (301) 662-8477 to schedule an appointment. Please call the same number if you are going to be late, or need to cancel an appointment.

New Patients

Please bring the following information with you to your first visit at OCC:

• Relevant medical history
• Imaging, X-ray and any pathology reports
• Your medicines in their original bottles
• Insurance Information and Photo ID

• New Patient Registration Packet

Emergency Care

If you are having an emergency, please call 911. We have a physician on call 24 hours a day, every day of the year. You can always reach the physician by calling the office number: (301) 662-8477. After regular business hours, you will be asked to leave a message and the physician on call will return your call within 30 minutes. Please inform any emergency providers that you are being treated by us.

Telephone Calls

If you are having an emergency, please call 911. OCC encourages you to call our office should you have any questions regarding your medical condition, medications, and/or treatment.

Non-emergency calls will be returned the same day.

Prescription Refills

Please allow 24-48 hours for both written and call in prescriptions. When requesting a refill, please provide the following information:

• Your name, birth date and call back number
• Prescription number
• Medication name
• Dosage and quantity
• Pharmacy name and telephone number

If you are in urgent need of a medication, clearly express this to the receptionist.

Canceling Appointments

If you need to cancel or reschedule your appointment, please contact us at (301) 662-8477 at least 24 hours before your scheduled appointment and we will be happy to accommodate you.

• View our appointment policies

Fees

Our fees are determined by the amount of time a physician spends with a patient, and may vary with the severity and/or complexity of the medical challenges. Fees are based on the usual and customary fees charged within this area and are comparable to other medical and sub-specialists’ fees. A sample fee schedule is available upon request. Please be prepared to pay any deductible and co-payments by cash, check, money order or credit card at the time of your office visit. If you need to set up installment payments, please ask to speak with our billing representatives.

Insurance

OCC will submit insurance claims on your behalf. We will also file any appeals, assist you with referral forms and any preadmission, precertification, or preauthorization requirements your insurance carrier may require.

Please remember your insurance company determines the extent of your coverage. We have no control over your insurance company and cannot guarantee that your health plan will cover our services. You are ultimately responsible for payment of your account.

OCC has contractual agreements with many health plans that may reduce your costs. Please ask about your specific plan.

Chemotherapy

Most chemotherapy can be administered at the IV Therapy Center located in our building. Certain treatment protocols do require hospitalization, and your physician will notify you when this is necessary.

In many cases, oral medications will also be prescribed for you to take home. To eliminate any confusion regarding your medications, please bring all of them with you to your first office visit, and if requested at a later date.

Clinical Trials

Oncology Care Consultants and The Regional Cancer Therapy Center participate in many national cancer research trials. This participation provides our patients with the opportunity at access state of the art cancer care. For more information on clinical trials, please talk to one of our physicians or our research nurse. View Clinical Trials

Confidentiality

Your medical record is strictly private. No information regarding your condition will be given to your relatives, employer, or friends without your permission. You have the right to review your medical record at any time. We encourage you to review your medical records with your physician present as medical terminology can be confusing and therefore easily misunderstood.

You will receive a statement concerning our privacy policies at your first visit.

Doctor Patient Relationships

A good doctor – patient relationship is important for your health and well–being. It is important for you to take an active part in this relationship. OCC physicians and staff will make every effort to provide you with information about your condition and care in terms that are clear to you. Please tell your physician if there is any aspect of your treatment that you do not understand, or if you are unclear about any information regarding your care.

If you have any concerns or questions about our services, fees, or policies, please do let us know.

Welcome again to our practice! We look forward to working with you.

• Appointments
• New Patients
• Emergency Care
• Telephone Calls
• Prescription Refills
• Canceling Appointments
• Fees
• Insurance
• Chemotherapy
• Clinical Trials
• Confidentiality
• Doctor Patient Relationships